Olathe Dodge Chrysler Jeep Ram
We’re proud to provide all the convenience of online car buying with the kind of customer service and trust you can only get with small local businesses like ours.
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As a small business, we work hard every day at Olathe Dodge Chrysler Jeep Ram to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains 😂.
The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.
We’re here to help before, during, and long after your purchase — making sure you enjoy the full value of your investment and have all of your family’s vehicle needs taken care of for years to come.
A great car buying experience is just the beginning. Our team is here to help you have a great car owning experience.
Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.
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We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.
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This place has always been a nightmare. Today's experience with Jared was no exception. I made an appointment with him over the phone last week. I described the three issues that I was having (check engine light with a code, timing chain noise, and an open recall) and was surprised that I had no problems making the appointment. Today I arrived on time for my scheduled appointment then stood around for between 5 and 10 minutes being completely ignored. Jerod eventually begrudgingly acknowledged me, but I could tell he was going to be a problem. He was clearly very angry about ... Read More Full review text opened.DealerRater - Aug 17, 2026
This place has always been a nightmare. Today's experience with Jared was no exception. I made an appointment with him over the phone last week. I described the three issues that I was having (check engine light with a code, timing chain noise, and an open recall) and was surprised that I had no problems making the appointment. Today I arrived on time for my scheduled appointment then stood around for between 5 and 10 minutes being completely ignored. Jerod eventually begrudgingly acknowledged me, but I could tell he was going to be a problem. He was clearly very angry about my presence for some reason. I pushed past it and reminded him of our previous conversation over the phone. He continued to have an attitude about everything I mentioned and never acknowledged any of the things that I reminded him about. Then he dropped the bomb, they were going to charge me an additional diagnostic fee, even if all of the work was warrantied by Jeep. I was an ASE certified technician, shop manager, and hot rod builder for 20 years. In that time I NEVER charged a customer for diagnostic work on warranty repairs. Those charges either got paid by the warranty company (in this case, Jeep) or were simply part of the repair process. I tried to ask questions to ensure that I understood what he was trying to say, but Jared became even more agitated, talked over me, and began to raise his voice. Rather lose my cool, I left the service department and immediately made a warranty repair appointment with another dealer that does not charge a fee for the privilege of walking through their door. I made the mistake of giving Olathe DCJR one more chance after numerous previous issues. I will NEVER make that mistake again.
Very poor. Communication was terrible. Ability to provide actual updates didn't happen. I had to go to Jeep Cares to escalate and get actual updates. Repair took much longer than was expected.
This dealership was unprofessional. Staff was not kind. My jeep was in the shop for 4 hours getting an oil change. Rebecca told me it would be 1-2 hours. Communication was very off. I will not be returning.
Fast service I was able to get in the next day. I appreciate having the shuttle service.
They didn't get the oil filter screwed on completely after my first visit. This leaked so bad that I was only able to drive a few miles and had to get towed to the dealership. The dealership offered no help finding a tow service. Once I arrived at the dealership via tow truck. They confirmed they didn't get the oil filter tightened on and that was the problem. After waiting 3 hours I got my vehicle back and the check engine light was still on so I pulled back around so they could reset that. Complete lack of attention ... Read More Full review text opened.DealerRater - Aug 15, 2026
They didn't get the oil filter screwed on completely after my first visit. This leaked so bad that I was only able to drive a few miles and had to get towed to the dealership. The dealership offered no help finding a tow service. Once I arrived at the dealership via tow truck. They confirmed they didn't get the oil filter tightened on and that was the problem. After waiting 3 hours I got my vehicle back and the check engine light was still on so I pulled back around so they could reset that. Complete lack of attention to detail, zero customer service. You are treated simply as a number, not a human. Pathetic experience.
Professional, fast, easy to work with! Shout out to Lucas for explaining what I needed done
Professional, fast, easy to work with! Shout out to Lucas for explaining what I needed done
He was fantastic. Great experience with him. Getting tired of all the 4xe recalls though.
Great experience at Olathe Dodge Ram. Luke Johnson checked me in, had no issues honoring the discount coupon and had my truck ready exactly when promised.
Routine visit, no problems, no hassle, I'm happy. Jared was very prompt in getting me in and out quickly.
Routine visit, no problems, no hassle, I'm happy. Jared was very prompt in getting me in and out quickly.
Brought my two week old jeep in twice already for a check engine light and severe power loss and they said they can’t replicate it so there’s nothing they can do.
Jared was working his xxx off! Give him a raise! He notified the tech about a possible broken bolt
Always quick to get me in and out I am not a fan of salespeople asking if I want an appraisal on my Jeep when I bring it in for service
It was ok. I got there and waited for 2 hours for my car. Tristan had gone to lunch. I finally spotted my car in the finished line. So I had to go ask someone else for help. Would have been nice if Tristan would have let me know he was going to lunch and check with another person for help. Also I had to call back to get my 23 pt inspection. Should be given to me as I check out. Shouldn't have to ask.
Fast intake, accurate estimate of cost & time, good communication. Good location to walk to many businesses.
Left vehicle with dealership for 2 weeks waiting for them to contact with extended warranty. Little communication, and unable to get simple diagnostic codes from my cars computer to see the error code history
Came in with a check engine issue and car making a clicking noise. Was told it needed oil and an oil change. Picked it up and car still had the engine light on and making same noise. All the sudden then something was wrong and was given the run around about what needed to be fixed but couldn't confirm that what was listed were the only fixes. Decided to take my car and go elsewhere.
I've been a customer of Olathe Dodge JEEP Ram for the past 10 years. Jason and Claudia have taken good care of me! 🤗
Great customer service from Tyler. Welcoming & informative. The waiting area is very comfy as well.
Coolio super neat wow neato sweet 7 8 9 10 11 12 q3 q h
I was very disappointed with the service that I received from Louis Aubrey! Louis Aubrey isn't a good service advisor!
Jared and all the rest of the folks have always made getting any type of work done here a very pleasant experience. They work with you to get the best results and save time .
Fixed the problem Key fob issue got done properly. Key fobs are complex deviceds Goodbye
The man that helped me was courteous and professional. He made me feel very welcome.
Repair seems good Service was fine we are pleased with the results. Thank you so much
I worked with the new person who it wss their first day an quoted nearly a week for my recall. The other more seasoned worker corrected him to it being an hour. The workers were nice but training may need a bit of work.
This is my second review for this dealer. My first review was a bad review. The salesman that I had was horrible. As far as the dealership itself, it's great. I talked to the GM and he fixed all my concerns. Moral of the story if you find a car that you like, but the sales rep is disrespectful/untrustworthy. All you have to do is ask for a new sales rep or ask for a sales manager.
They fixed the problem I was pleasantly surprised by how quickly my truck was repaired
I dropped off my Jeep for recall work and oil change. Staff was professional and courteous, and the mechanics finished the work quickly. Facility is clean and comfortable if one needs to wait. I would highly recommend the dealership.
This was the worst experience I've had buying a vehicle. It was due to the customer service. Christian Hubbard was the rep and he was incredibly disrespectful, told us to quit xxxxxxxx, laughed at my wife because she asked for copies of some paperwork. Absolutely horrible. I guarantee they buy reviews because all you have to do is dig a little bit and you'll find how bad this place is
Quick...professional Always perform as promised. That is all I got Again that is all I got
I have now purchased three vehicles from Olathe Dodge Chrysler Jeep Ram over the past four years. Unfortunately, this one will be my last.
I spent several days researching my purchase and contacted seven dealerships about 12 different vehicles. I wasn’t looking to negotiate for days. I simply asked each dealership to submit its best and final offer because I intended to purchase within 48 hours. We already had a written CarMax appraisal for our trade, and after comparing every offer, Olathe earned our business.
Before we ever stepped into the dealership, the entire deal had already been negotiated. We knew ... Read More Full review text opened.DealerRater - Aug 4, 2026
I have now purchased three vehicles from Olathe Dodge Chrysler Jeep Ram over the past four years. Unfortunately, this one will be my last.
I spent several days researching my purchase and contacted seven dealerships about 12 different vehicles. I wasn’t looking to negotiate for days. I simply asked each dealership to submit its best and final offer because I intended to purchase within 48 hours. We already had a written CarMax appraisal for our trade, and after comparing every offer, Olathe earned our business.
Before we ever stepped into the dealership, the entire deal had already been negotiated. We knew exactly what vehicle we were buying, what we were paying, and what our trade was worth.
While texting with our salesperson, Raven, she asked, “If I can get you $21,000 for your trade, do we have a deal?” We replied that we did if they also included the all weather floor mats and cargo liner. Raven responded, “Great. What time can you come in?”
At that point, we stopped shopping because we believed Olathe had earned our business.
When we arrived, no one discussed pricing or mentioned that anything had changed. We were taken directly into the finance office and handed a stack of paperwork to sign. Like most customers, we trusted that the paperwork reflected the agreement we had already reached.
Two days later, while reviewing the paperwork, I discovered the agreed upon $21,000 trade allowance had been changed to $19,000.
Nobody mentioned it. Nobody explained it. Nobody asked whether we still wanted to proceed under different terms. They simply processed the transaction using numbers that did not match the agreement that brought us into the dealership.
When I contacted General Sales Manager Robert Lowry, I expected him to review the text messages, recognize what happened, and make it right. Instead, he insisted Olathe would only honor the $19,000 trade allowance because the paperwork had been signed.
Even after I sent him the text messages showing his salesperson confirmed the $21,000 trade allowance and scheduled our appointment based on those terms, he refused to take responsibility. His response was that Raven “didn’t have the authority” to make that agreement and that we should have caught the discrepancy before signing. He even told me, “A deal is a deal.”
Ironically, I agreed. A deal is a deal. The problem was the paperwork reflected a different deal than the one we had accepted.
Mistakes happen. Raven is new, and I don’t blame her. What disappointed me was watching the General Sales Manager refuse to stand behind his employee or the agreement that brought us into the dealership. Leadership means taking responsibility when your team makes a mistake. Instead, the responsibility was placed on the customer.
I gave Robert Lowry every opportunity to resolve this professionally. He refused.
The only reason this was corrected was because I escalated it beyond him. Ownership reviewed the facts, acknowledged what happened, and reimbursed the $2,000 that should have been honored from the beginning.
I appreciate ownership for making things right. Unfortunately, that happened despite Robert Lowry’s handling of the situation, not because of it.
The pricing mistake is not what cost Olathe Dodge my future business. The way their General Sales Manager handled it did.
If you’re buying a vehicle here, read every number before you sign. Don’t assume the paperwork matches what was negotiated.
After buying three vehicles from this dealership in four years, I never imagined I’d have to fight this hard just to receive the deal that had already been agreed to in writing. I sincerely hope no one else has the experience we did.
My fourth vehicle purchase from that dealership. I keep returning because I am always treated well by any metric.
Jared was able to get my vehicle for diagnostic work in a short time, provided a great loaner vehicle and updated me with progress reports along the way.
Luke was very professional. The inspection was fast and convenient. It was my quickest visit to the service department.
had the absolute worst experience at this Jeep dealership. I checked in as usual, and the advisor told me he would come get me once my vehicle was ready. I waited in the waiting area for almost three hours. During that time, I had to listen to someone loudly swearing on the phone while several employees appeared to be sitting around on their phones instead of helping customers. After getting frustrated, I finally went to ask about my vehicle. The advisor then said, “Oh, I have it ready right here.” No one called me, texted me, or came to let ... Read More Full review text opened.DealerRater - Jul 30, 2026
had the absolute worst experience at this Jeep dealership. I checked in as usual, and the advisor told me he would come get me once my vehicle was ready. I waited in the waiting area for almost three hours. During that time, I had to listen to someone loudly swearing on the phone while several employees appeared to be sitting around on their phones instead of helping customers. After getting frustrated, I finally went to ask about my vehicle. The advisor then said, “Oh, I have it ready right here.” No one called me, texted me, or came to let me know it was finished. I had been sitting there the entire time waiting for someone to tell me my car was ready. The lack of communication and customer service was incredibly disappointing. I will not be returning to this dealership.
Professionalism did not exist. Communication did not exist. Trying to get a status update, thanks to your phone system, was also poor. My last two visits there have been an exercise in frustration! There also seems to be internal conflict between advisors going on. Not something I would think you would want customers to experience.
Appreciate getting the recall done. Stood around for a long while just waiting to be greeted by anyone in service department and then when I was they put me by a service desk with no one at it to wait even longer
Long check into that was disorganized and when service was completed no notification that it was done except someone telling me it was done after it had been completed for sometime
Robert was great from the time I pulled up until the time I left. The staff is always pleasant to customers.
This is the second truck that I have purchased from Olathe Ram. Great experience and even better Service Dept.
Attentive, thorough and professional. Explained the process, pricing and options up front so no unpleasant surprises.
Got great service and good recommendation's on needed service. Oil change and steering recall inspection went well.
Had appointment Wednesday, told at drop off it would now take multiple days due to backlog. Not my problem, assign more techs to work recall backlog. Every experience with your dealership leaves me disappointed and unlikely to give you any money. You can have my recall work I guess ???????
An oil change tire rotation took two hours when I had an appointment. Additionally, my truck was parked completed for 20 minutes until I went and found a service advisor to help me check out.
1 regular oil change at 8:00 am with appointment takes 45 minutes, next time I will pack my lunch
It just doesn't feel like my business is important. I had to keep asking if my vehicle was ready or not.
It just doesn't feel like my business is important. I had to keep asking if my vehicle was ready or not.
Friendly. Nice facility. It was a very nice facility and the staff was very very friendly.
Tried to up sell me on service, the invoice had duplicate charges that I had to point out and they didn't properly put the oil cap on so there is a leak that I'm on my way back to have fixed
Easy, quick, friendly, eager to get the deal done No No No Nope Nyet Nada
Easy in, easy out. Work was done quickly. Olathe Dodge has been great to me since 2025
Very frustrated. Told they had the parts for our recall (which I’ve waited on for 6 months) and I had to leave the car until the next day. I was supposed to have a loaner car, but they didn’t have any and had no solutions. I ubered around for work for a day and never got a phone call like promised. I called and called, but rarely got through. Either their AI wouldn’t work or I got cut off. When I got an actual person, they said they’d check on my car and call me back. Never ... Read More Full review text opened.DealerRater - Jul 24, 2026
Very frustrated. Told they had the parts for our recall (which I’ve waited on for 6 months) and I had to leave the car until the next day. I was supposed to have a loaner car, but they didn’t have any and had no solutions. I ubered around for work for a day and never got a phone call like promised. I called and called, but rarely got through. Either their AI wouldn’t work or I got cut off. When I got an actual person, they said they’d check on my car and call me back. Never got a call. I finally talked to someone who said my recall was not completed because I requested we wait, which is not true. They said they’d do it if I left the car another day (still without a loaner), but I said I couldn’t go without a car for another day. When I went to pick up, the service advisor said they couldn’t do the work because they had the wrong part and it had to be ordered. They discovered that about an hour after I dropped off. When I asked why no one called me to tell me that, I got a blank stare and apology, but still no resolution. So I left my car for 28 hours for recall repair, spent about $200 on Uber rides to get things done without my car, only to discover they did not address the issues and didn’t have the decency to call me. I am furious.
I love this place! Robert Daniels made everything so smooth from start to finish. He’s friendly, caring, professional, and one of the hardest-working people you’ll meet. I couldn’t recommend him more!
Luke J came through again. The process did take a little longer than usual with a warranty claim review. The job was completed and my vehicle was repaired and is doing fine. I was provided a loaner vehicle that really helped during the loss of my Mother. Luke J and staff were considerate during this difficult time. The team demonstrated kindness while assuring a thorough job was delivered. Keep up the great work.
Top of the line Pleasant, efficient and professional. Thorough and complete. See you next time!
Top of the line Pleasant, efficient and professional. Thorough and complete. See you next time!
Friendly,knowledgeable and kept me up too date I was also suggested on device I needed and was able to understand that s get it completed as well
Great service adviser named Robert gave me excellent care. He was well trained and very knowledgeable. Thanks steve
Excellent person to deal with. Took good care of us Was a very delightful person to deal with our your service department
Got me in quickly and preformed work quickly... was very accommodating to my every needs
Helpful, courteous & friendly. Greeted me by name and after realizing I forgot a letter in my glovebox, stating that I had a free first oil change, he said it would be honored next time. I appreciate the great customer service!
Conveniently located within the area, always clean and very professional! Friendly, quick and accurate service!
Easy, fair & quick negotiations! The financing process was also quick and painless. Everyone was very nice and helpful. This was not a stressful at all!
For a change all went well, Jared kept me informed and followed up as he said he would. Very friendly and helful.
For a change all went well, Jared kept me informed and followed up as he said he would. Very friendly and helful.
My car is brand new, not used or certified and it had to have two new batteries. No one from the dealer reached out. I now have to take it in as the automatic tailgate isn't working for the second time.
Great experience Luke was very helpful and remembered me from when I brought my vehicle in a few weeks prior to this visit. Professional and very knowledgeable in SRT Dodges which put me at ease. Many Thanks Luke make him a SRT go to for the dealership!
Honest and friendly Great communication Trustworthy Listened to concerns Did not rush me Wanting to help to get me a decent deal
Madison and Will were very friendly, thorough, and streamlined the entire process! They made acquiring a vehicle easy and I would recommend this dealership for anyone in the market for a used car
Great, efficient, kind service always on point one two three four five six seven eight
Worked with Heather and she worked out all the details and got it was taken care of. top-notch organization, and employees
Jared was fantastic! Smooth and helpful. Jared's expertise made everything seamless! Jared's professionalism was unmatched!
Jared was fantastic! Smooth and helpful. Jared's expertise made everything seamless! Jared's professionalism was unmatched!
Jared the goat Jared is the goat the goat the goat The goat the goat
Louis Aubrey is excellent He is efficient and very good at explaining the situation and options
Olathe Dodge had treated me awesome with 2 trucks I’ve bought from them and service.
Good communication and explanations Louis was very pleasant and remembered me when I came back a second time
Friendly, easy atmosphere to work with. The people here are knowledgeable and courteous. Eden did a fabulous job helping us to purchase our new jeep.
Son's jeep broke down in kc. We're in Lawrence. Had it towed there. Spent $1700 on a $10k jeep. You had it 8 days and when we picked it up it doesn't run. Now taking it to our mechanic here to figure out what's really going on.
Everyone I dealt with was very professional and courteous to the customer. They describe was going to happen and they took care of the problem. The only inconvenience was 2 1/2 hours of my day.
I took my car to fix the rear camera for a recall and it doesn't work
Excellent customer service. Jared was very professional and took the time to explain everything in detail about the service to my vehicle.
Very nice experience. Everyone was professional, the pricing was transparent and the service was completed in the timeline that was given to me in the beginning. At no time did I feel like I was out of the loop or surprised by any changes in the pricing.
Made appointment and Dropped off for oil change and they recommended some other services (replace air filter, brake fluid flush, coolant). I was told 2 1/2 hours. It Took over 5 hours. I sat in the waiting room and every time I checked in I was told another hour. then the total bill was double what I was quoted/signed off on
The protocol in using the AI method is TERRIBLE. I want to talk to a human being. I tried using the AI MIA way and I was scheduled on the wrong day twice.
Kendrick is extremely knowledgeable regarding the service options prices and parts options. He was able to recommend a few different options for making the upgrades to my truck.
Prices are higher than most but they do good work. They actually wanted $79 to change the air filter in my Jeep. I can buy the same filter for $15 at the auto parts store. They did discover my leaky water pump while doing an alignment and since I’m covered by an extended warranty I’ll have them do it. Otherwise I would have shopped for a better price.
Olathe JCDR has the cheapest and the best deals around the area and they have a great team!
Our issue ended up being under warranty. Tristan was very helpful getting everything taken care of everything we needed. His communication was very helpful as well. Tristan made the process perfect for us!
Very accommodating and pleasant! My experience was A+! Everyone was welcoming and very informative. Excellent
It was good, done that same day Jarrod was great, if need further service would like to have him again
He understood what needed to get done and was completed in a very timely mannor
Excellent customer care when I arrived and Jared was able to answer all my questions. Excellent service from Jared and the service department. The waiting area was clean and plenty of space available for me to work. I already had an idea of what the cost and time it would take for the service and it ended up being what I had expected, so no surprises, which was good.
I have beem happy with my service at Olathe Dodge. There were a couple of times I had to go back but they took care of it. Most people working there are friendly. I recommemd them to my friends.
2 1/2 hours for an oil change after I had made an appointment for 10:30am
