Olathe Dodge Chrysler Jeep Ram
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As a small business, we work hard every day at Olathe Dodge Chrysler Jeep Ram to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains 😂.
The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.
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I'm very disappointed. My MGU unit went out. It's covered under warranty, however, it's back ordered and my truck is out of commission until the part comes in and is installed. I was told it would be 3 to 4 weeks before it arrives. Yet, the dealership will not provide me with a loaner. Furthermore, I learned the dealership only has 4 loaners and I am 15th on the list. 4 loaners for a dealership of this size is ridiculous. I've owned multiple rams, this may be my last, and I think I deserve better. I'm also disappointed with ... Read More Full review text opened.DealerRater - Oct 2, 2026
I'm very disappointed. My MGU unit went out. It's covered under warranty, however, it's back ordered and my truck is out of commission until the part comes in and is installed. I was told it would be 3 to 4 weeks before it arrives. Yet, the dealership will not provide me with a loaner. Furthermore, I learned the dealership only has 4 loaners and I am 15th on the list. 4 loaners for a dealership of this size is ridiculous. I've owned multiple rams, this may be my last, and I think I deserve better. I'm also disappointed with Stellantis. I opened a case, but I have yet to be called by the case manager, even after leaving 2 messages and sending an email requesting she contact me. Poor service all the way around.
Able to schedule quickly, got it done within an hour. Great service. Been impressed with sales & service so far b
The service technician was friendly and informative. Service was done quicker than expected. Overall experience was wonderful.
Nice Rep but to keep the car for more than 7 days for a repair with a warranty and no car rental was nightmare. I bought a car so I can drive to work and somewhere else but it a headache and needs to be repaired first 7 months of buying it.
Ricardo was great and very helpful. The whole dealership was very professional and efficient. Great overall experience.
Every time I call and schedule an appointment i am treated with the utmost respect and when I bring in my automotive Jared greets me with a smile and is very respectful. I always get right in and I am always updated on my vehicle. I'm extremely satisfied every time I come to the dealership. Thank you all!
It was wonderful. Quick and painless. Josh made it super easy to drop off and pick up my car. 100% would recommend.
I had another jeep ready to go at a different dealership. This dealership said they could match everything but told me after sale things were on back order and they would let me know when parts arrive. They misled me
Had my car towed to dealership on Sunday, Sept 26. I also sent message through dealership website. Monday, no follow up, so I called them. Car ready Tuesday night, but I had no ride so picked up Wednesday morning. Drove to my work (walking distance from dealership) and when I went to lunch, my car wouldn't start. Had it towed back to dealership Wednesday afternoon and it's still there. Was told they checked batteries and auxiliary was bad, so they replaced. I had told them I just had new auxiliary battery installed in June. Why didn't they check ... Read More Full review text opened.DealerRater - Oct 1, 2026
Had my car towed to dealership on Sunday, Sept 26. I also sent message through dealership website. Monday, no follow up, so I called them. Car ready Tuesday night, but I had no ride so picked up Wednesday morning. Drove to my work (walking distance from dealership) and when I went to lunch, my car wouldn't start. Had it towed back to dealership Wednesday afternoon and it's still there. Was told they checked batteries and auxiliary was bad, so they replaced. I had told them I just had new auxiliary battery installed in June. Why didn't they check what was draining battery?
Very professional and kind. They were right in their time estimate as well. Would recommend!!
They got me right onto the schedule, communicated well, found the fix, and resolved the solution.
Very prompt, pulled in no appointment with battery problem. They got me checked in and said they would text me with a diagnosis. Next morning truck was done with only needing a software update.
Okay ?? ?? Everything went great Plus l was out in 1 hr That was a recall
?? Prompt, walk in service with shuttle to/from home. Prompt, walk in service with shuttle to/from home. The representative was professional and polite.
I had a scheduled appointment for a new battery. Unfortunately the visit took 4 hours! Seemed overly lengthy just for a battery. I also had a low tire pressure light on and asked if they could add some extra air to it. They didn't, because I left with the low tire pressure light still on and tire pressure still reading the same as when I dropped it off.
Elizabeth was very helpful. She helped me understand the recall process. When I texted, she responded immediately.
Easy and convenient It was a good experience. I showed up and was greeted and then they took care of the truck and I was out of there
We have been coming to this dealership for all our Jeep needs for the last 6 years. Every time they are quick and professional.
I was told they didn't know about my appointment when scheduled with 3 other "poly coat" applicants which takes a long time and the detailer normally only does 2 a day. I patiently waited all day, even walked over 7 miles around town since there wasn't a loaner option. Once finished, my truck was returned with my powered steps disconnected and wires hanging down and shoved under my floor mat. Interior was clean and spotless when dropped off, was returned to me with residue, streaks, a stain on the suede center console, and sticky drops stuck on the center ... Read More Full review text opened.DealerRater - Sep 27, 2026
I was told they didn't know about my appointment when scheduled with 3 other "poly coat" applicants which takes a long time and the detailer normally only does 2 a day. I patiently waited all day, even walked over 7 miles around town since there wasn't a loaner option. Once finished, my truck was returned with my powered steps disconnected and wires hanging down and shoved under my floor mat. Interior was clean and spotless when dropped off, was returned to me with residue, streaks, a stain on the suede center console, and sticky drops stuck on the center console plastic and carbon fiber. All interior issues, not even sure what was done on the outside except for the wipers smearing when trying to wipe rain off on the drive home. The absolute worst part was how Drew made me feel like a complete xxxxxx when I asked him to look at the issues I just described. Before he couldn't tell me what they were applying, or afterwards. Was basically clueless on what was being done to my brand new truck. I had Julius (amazing salesman) hold my truck when it came in brand new and not let them detail it for this exact reason. Now I have to spend hours cleaning up the mess your detailer made of a once very nice interior of a very expensive vehicle. Drew only said I could just come back and have them re do it. Yea, no thanks. Not after being treated like that and have another mess made of my truck. I was so pleased with my purchasing experience at Olathe CDJR but now I don't even want to come back. I took off work for 2 days to get this appointment taken care of and now I'm just xxxxxx off and maybe regret buying at this dealership. It was the service department I was relying on for the long haul. I could've bought this truck anywhere for the same if not better price. But I wanted a competent dealer with a good service dept for all the other visits I'll need to make over the next several years. Very disappointed and may never come back. It was such a simple ask for Drew to look at the mess and he just wanted to defend his detailed before even looking at it and just gave me attitude for asking him to step away from his station to verify what went wrong. No apologies. Just felt like a stand off and I left feeling like I was the one who did him wrong!?! I even said I wasn't upset at him, it was towards the detailer, then he said "it sure feels like you're directing it at me". I never once said anything about him, I was just upset they left my obdll connector and wires disconnected and left in the condition they were, loose wires, steps deployed and non functional (could've been damaged while driving in the down position going over high angle entry and exit points, speed bumps, etc). I'm glad I caught it on my own. He explained they had to scan my truck for any issues but could they not plug it back in at least or let me know it was unplugged?? Just a simple case of poor communication and no courtesy or apology. I never did direct any of my comments towards him, just whoever worked on my truck. So for him to try and deflect any concern I had after I saw the condition my $80k+ brand new truck was returned to me just left me confused and upset. I highly recommend a better brand of protective coating or better application process. I wish I could go back and never have had it applied now even though it comes with a warranty. The way I was treated by your department, I'm not confident at all that that warranty will be honored going forward if I did have any issues. Just an absolute loss of confidence with this service department. And it was so unnecessary. I've waited too long and worked to hard to make this purchase and feel this way. I know the value of hard work, attention to detail, and a simple courtesy. And now I'm being bribed with a free oil change for a 5 star review.
I was told they didn't know about my appointment when scheduled with 3 other 'poly coat' applicants which take a long time and the detailed normally only does 2 a day. I patiently waited all day, even walked over 7 miles around town since there wasn't a loaner option. Once finished, my truck was returned with my powered steps disconnected and wires hanging down and shoved under my floor mat. Interior was clean and spotless when dropped off, was returned to me with residue, streaks, a stain on the suede, and sticky drops stuck on the center console. All interior issues, ... Read More Full review text opened.DealerRater - Sep 27, 2026
I was told they didn't know about my appointment when scheduled with 3 other 'poly coat' applicants which take a long time and the detailed normally only does 2 a day. I patiently waited all day, even walked over 7 miles around town since there wasn't a loaner option. Once finished, my truck was returned with my powered steps disconnected and wires hanging down and shoved under my floor mat. Interior was clean and spotless when dropped off, was returned to me with residue, streaks, a stain on the suede, and sticky drops stuck on the center console. All interior issues, not even sure what was done on the outside except for the wipers smearing when trying to wipe rain off on the drive home. The absolute worst part was how Drew made me feel like a complete xxxxxxx when I asked him to look at the issues I just described. Before he couldn't tell me what they were applying, or afterwards. Was basically clueless on what was being done to my brand new truck. I had Julius hold my truck when it came in brand new and not let them detail it for this exact reason. Now I have to spend hours cleaning up the mess your retailer made of a once very nice interior of a very expensive vehicle. Drew only said I could just come back and have them re do it. Yea, no thanks. Not after being treated like that and have another mess made of my truck. I was so pleased with my purchasing experience at Olathe CDJR but now I don't even want to come back. I took off work for 2 days to get this appointment taken care of and now I'm just xxxxxx off and maybe regret buying at this dealership. It was the ser
We bring in 2 of our daily drivers to be serviced by the dealership. We normally have very good service and no complaints even when we have a long wait time. My last visit with Elizabeth she was training someone which was not the problem. My problem was her infatuation with my Challenger, and the fact she drove it. It got washed which I did not request but was still dirty (I currently have to drive through heavy road construction to and from work. Hence, I haven't bothered washing it) and my paddle shifters had been activated which I purposely ... Read More Full review text opened.DealerRater - Sep 27, 2026
We bring in 2 of our daily drivers to be serviced by the dealership. We normally have very good service and no complaints even when we have a long wait time. My last visit with Elizabeth she was training someone which was not the problem. My problem was her infatuation with my Challenger, and the fact she drove it. It got washed which I did not request but was still dirty (I currently have to drive through heavy road construction to and from work. Hence, I haven't bothered washing it) and my paddle shifters had been activated which I purposely keep turned off and my sport mode screen was pulled up on the infotainment screen when I got in. Why? I came in for an oil change and tire rotation.
She made it easy to get my truck serviced! Very fast and easy to get done!
Waiting room needs better drinks.
Appreciated being able to squeeze me in and get everything done timely That's it for me
Jared has a lot of experience and has great customer service. Would highly recommend He's the best service advisor in the industry!
Professional, organized, handled everything with the extended warranty it's not pouring let me know when you get out
Rebecca was easy to work with. Always giving me updates and going above and beyond. She does great work and she is a keeper a deserves to be recognized
Rebecca was easy to work with. Always giving me updates and going above and beyond. She does great work and she is a keeper a deserves to be recognized
Told a few hours 8:30 to lunch. Waited till 3:30, making it a full day I had not planned for
We had a stripped screw took in jeep just to take it out and they charged us $150 for about 2 minute job. Sent to Noah and he said that's not good with no follow up. I would think if someone buys a 50k vehicle and brings it in for something so minor they may say we got this or hey $25 by to price gauge us was terrible
Great Service as Always Been a cous y over since 2003 and had4 vehicles serviced now I have the 5th serviced here with Great Service.
The dealership was able to get the service done on my Jeep in one day and were very friendly and kept in communication with me throughout the day
They really needs to work on customer services skills. It think to me they get really upset when you don't agree with the suggested maintenance. There is not courtesy at all. ??
Okay ?? In and out faster than expected.. coffee was hot.. relaxing waiting area Great
Came in for a recall, got me fixed quickly and professionally. Thank you! Fuggin awesome!
We had a rat chew through some wires and make a nest in our 2017 van causing some issues with the van. I would say everything was done professionally "EXCEPT" cleaning out the nest and rat crap. There was a lot of rat crap and nest debris that should have been removed while parts were out and before new parts put back in. Thought price was quite high as well.
It was fine til I just realized I paid to have my windshield wipers replaced and they were not
This dealership has been much better over the last couple of years. Good service
Rebecca made sure to take detailed notes on what I was having issues with and maintained excellent communication through the repair. She went above and beyond.
Easy to work with Always informative and helpful. Keep checking to make sure I was fine waiting
I love this dealership! Had windshield replaced due to hitting branch. Josh ordered the windshield and had it installed within the week.
You kept my car overnight without warning me when I dropped it off. Not good
Good communication and having a courtesy car Friendly and love the email and text message communication
You wanted me in and out. Limited rapport building. Declined showing me a concern found (don't know where to look and did not attempt to get someone to show me). Forgot to address a request. A Jiffy Lube experience.....
Everytime I book an appointment at Olathe Jeep I ask myself why because everytime the communication between techs, advisors and customers is poor. The Service advisors can be arrogant and rude.
Staff was really awesome to deal with. Julius made the whole purchase relaxing. Will definitely deal with him again
Elizabeth was fantastic! I was in and out in less than one hour! Thank you!
Very poor communication, service advisor never called with any updates or to even tell me what was wrong with my Jeep. I had to call multiple times to even reach him, even after leaving multiple voice messages and not getting any call backs to get any updates. My jeep was in service for four days and from the lack of comunication and updates it felt like they were not even working on it. In the end it took them four days of "trouble shooting the problem" to tell us that all they had to do was clear out ... Read More Full review text opened.Google - Sep 22, 2026
Very poor communication, service advisor never called with any updates or to even tell me what was wrong with my Jeep. I had to call multiple times to even reach him, even after leaving multiple voice messages and not getting any call backs to get any updates. My jeep was in service for four days and from the lack of comunication and updates it felt like they were not even working on it. In the end it took them four days of "trouble shooting the problem" to tell us that all they had to do was clear out all the codes and that there was no problem with our jeep any more.
Very helpful and transparent. Great customer service Fast, friendly,fun, informative, look like everyone really enjoyed their jobs.
Great, fast, and efficient. Seamless working with everyone at the dealership. Very friendly, respectful of time, and overall great experience
Enjoy working with Luke, if Im rushed to getting my Jeep in, he gets us in. Always we receive excellent service from the dealership, even when we were shopping for our vehicle. We will continue to use Olathe Dodge, they are the best!
Always do what is needed with my jeep, also let me know if its time for any other work.
Excellent as always They take care of me and are very professional and helpful Outstanding
Avery is an absolute gem to work with. He's knowledgeable and extremely easy to work with. Grateful for the top tier experience he provided.
They did a great job on my oil change.
Excellent service!! Olathe Dodge and Jared drew continue to impress me with their exceptional service and professionalism. I will continue to bring all my vehicles to Olathe Dodge for all their services.
The staff here is always friendly, polite, and helpful with anything and everything I might need. Josh & Tyler are great guys and extremely knowledgeable about what they are doing for the company. Also if you’re looking to grab a new or used car they’ve got people who will handle your every need on that side in Bobby & Dean, definitely would recommend friends and family to these guys!
Jared has been great to work with the last few times I have been in.
It was quick and easy. I had a screw in my tire and they were able to get it done in a couple hours. Everyone is friendly and easy to work with.
Knowledge and helpful Service advisor was helpful in discussing what future needs my vehicle would need
The service team was super friendly and helpful when I went in to get my oils changed! I was in and out.
After three visits to this dealership for an oil change, I can assure you that we will not be returning. This experience was by far the worst. Apparently, making an appointment does not mean anything. We were greeted like we were an inconvenience. The service advisor, Jared, had attitude from the beginning. After 1 1/2 hours and no update on my phone, I went to inquire how much longer. Jared said “this one” and pointed to paperwork laying on the desk. He said “it just got done” very defensively. We waited another fifteen minutes and I went to the cashier to ask ... Read More Full review text opened.DealerRater - Sep 18, 2026
After three visits to this dealership for an oil change, I can assure you that we will not be returning. This experience was by far the worst. Apparently, making an appointment does not mean anything. We were greeted like we were an inconvenience. The service advisor, Jared, had attitude from the beginning. After 1 1/2 hours and no update on my phone, I went to inquire how much longer. Jared said “this one” and pointed to paperwork laying on the desk. He said “it just got done” very defensively. We waited another fifteen minutes and I went to the cashier to ask if we could get checked out. She went out to check with Jared who was now helping other people. She never came back. We went out to Jared’s desk again and he checked us out. He was defensive about the fact that an oil change takes at least an hour and a half, there were two people ahead of us and they have a list of things to check. Very disappointed in the attitude and lack of customer service. Although the visit was comped, which was not expected, we will not be returning.
New vehicle first oil change and tire rotation. Asked for a five tire rotation and the service advisor said that was customary on a wrangler. The spare tire was as not incorporated into the rotation.
The whole process seemed rushed. The interior of the vehicle was dirty and we asked to have it cleaned. They took another attempt at cleaning it but it was a poor job. The financial process was also very rushed. The finance manager even said "18 more minutes before I'm out of here." Dealer couldn't provide a front license plate bracket either which I thought was strange. When it came to numbers, we weren't on the same page and things seemed to get tense. Even though the dealer got to my number there was no communication on ... Read More Full review text opened.DealerRater - Sep 17, 2026
The whole process seemed rushed. The interior of the vehicle was dirty and we asked to have it cleaned. They took another attempt at cleaning it but it was a poor job. The financial process was also very rushed. The finance manager even said "18 more minutes before I'm out of here." Dealer couldn't provide a front license plate bracket either which I thought was strange. When it came to numbers, we weren't on the same page and things seemed to get tense. Even though the dealer got to my number there was no communication on how they got to it and never disclosed financial terms until we got to the finance department where we were also rushed.
They kept asking me to set up appointments to work on it and then when I got to the appointment, they said I would have to leave my car overnight before even starting to work on it. This happened three separate occasions within six weeks, including my having to takeoff work twice.
Work was good and was done in a timely but I noticed outside trim was gone on passenger door. When I called to check Tristen said he would check shop and call me back and he did not. I had to go in and found out he was no longer there. The lady was very helpful and helped me check and new part ordered
Jared did an incredible job of keeping us informed on all aspects of getting our repairs completed in a timely manner.
I will never buy a car from this dealership ever again. I will never get a vehicle serviced at this dealership again.
I'm always very satisfied with the Team at Olathe CDJR Elizabeth consistently provides outstanding customer care and support services every visit.
Oil change and tire rotation. 200+ for an oil change and tire rotation was a little high. They couldn't find my service contract in their system, so the $200 was annoying
Easy fast, professional They got me in right on time took care of everything they needed to be done. I had a tight timeline. They got me right out when I needed to. It was a great experience.
Excellent communication Noah was informative, kind, and efficient. They fixed small paint chip marks the next day after purchasing the vehicle.
Always great service.
Quick and great I am not viewed as a customer interrupting their work. They see me as a person needing help
Oil change. Great communication, quick and job well done. I arrived for an Oil change. Luke communicated everything thoroughly and was detailed about the time and cost. Everything went as expected
Poor follow through. Didn’t fix problem (A/C leak was determined to be the issue. They simply recharged it and said we can’t do anything else. I asked them to look at it again and we scheduled an appointment for the next week. I showed up at 7 am for my appointment and they didn’t remember my appointment. They didn’t do any work, so I left and my warranty is about to expire without the issue getting resolved. Completely unacceptable. Tristan was my contact there and he was absolutely worthless. He knew nothing. He didn’t call ... Read More Full review text opened.DealerRater - Sep 9, 2026
Poor follow through. Didn’t fix problem (A/C leak was determined to be the issue. They simply recharged it and said we can’t do anything else. I asked them to look at it again and we scheduled an appointment for the next week. I showed up at 7 am for my appointment and they didn’t remember my appointment. They didn’t do any work, so I left and my warranty is about to expire without the issue getting resolved. Completely unacceptable. Tristan was my contact there and he was absolutely worthless. He knew nothing. He didn’t call me with updates for the first appointment. I had to call him to find out what the status of my car was. Then, he didn’t even remember the follow up appointment. Worthless.
Quick and easy. Fixed the problem. A bit expensive but worth it being done right with manufacturers parts. Thanks.
Mr Powers was easy to work with, communicates well, very nice and understanding of our needs, we had a clear understanding before we signed on the bottom line.
Jared makes you feel like part of a family . Like yiu are always welcome and taken care of. He is personable and listens to customer needs. He and your tech is why I keep coming back
Went in for a simple tire rotation and to look at my tire spouts quoted 130 dollars and 3 hour pick up time had my car for three days and left with 2000 unapproved bill still don’t know that i was charged correctly. Was given no clarification why i had to pay for something that was not approved for 2000 dollars. Had to harass them for two days just to get the result from my purchase and all they did was say that they could just give us a free oil change which is roughly 100 bucks. Very unhappy with my service. The service ... Read More Full review text opened.DealerRater - Sep 5, 2026
Went in for a simple tire rotation and to look at my tire spouts quoted 130 dollars and 3 hour pick up time had my car for three days and left with 2000 unapproved bill still don’t know that i was charged correctly. Was given no clarification why i had to pay for something that was not approved for 2000 dollars. Had to harass them for two days just to get the result from my purchase and all they did was say that they could just give us a free oil change which is roughly 100 bucks. Very unhappy with my service. The service worker rebecca was new and clearly not ready to be on her own, Elizabeth tried to step in and help but it was already so far down and the service had already been done
The tech broke one of the lug nuts off on our truck and never said anything. While driving home the truck was wobbling. I took it back and they discovered the problem. I spent 4 hours waiting and then was told it wouldn't be fixed until the next day. We could have had a serious accident if we had drove on the highway with it.
Fast, easy communication for scheduling. Jared is always friendly, thorough, and gets the job done in a reasonable amount of time
Took an hour and a half to get my oil changed. There's probably 50 places in Olathe I can get it changed in 15 or 20 minutes which I will do in the future.
Roger was very professional and detail oriented He gave me a lot of information, answered all my questions and helped explain things I didn't understand
Very easy transaction. Car took forever to get here but was worth the wait. Thanks.
Very professional advisor and quick turnaround. I appreciated the ride home. I had no other way to get get there. So that was invaluable.
Everyone was very nice. Got what needed to be done for my jeep Nice and professional
Quick and thorough It's always easy to drive right in and know that I will receive prompt attention from a knowledgeable professional
No thank you No thank you no thank you no thank you no thank you
Very polite, professional I taking my time to do this survey- don't push it! No
Sean approached me as I was looking at 2023 tremor . He talked about and we went for test drive . He was nice
Fast and friendly. Came in a little earlier than my appointment and didn't have to wait.
I appreciate how Olathe Ram service folks take care of my RAM 1500. The service folks seem to very friendly and honest. Keep up the good work everyone at the Olathe Dodge service department! However, I don’t appreciate having to pay a fee for using my credit card.
Great experience with great workers & they all smile Any questions they will have the answers.... luv it
Use of 10% coupon from the website was a hassle and loose lug nuts after tire rotation.
They would not work on because of interlock and it was them that did a rig job in 2022.
I’m not very happy with the service department . Never get the right answer to my service
